FAQ: answers to important questions

These are gifts which do not need delivering, storing or boxing. They are easy to give to family and friends at any distance. For business purposes, online gifts can be integrated in the existing or a new loyalty program, they can be used to promote target actions and to motivate the personnel.

On Emodika, you can both give a gift or pack it into a designer online card.
Gift sample.
Gift in a card sample.

Online cards are a new tool of communication with customers, partners or employees. Congratulate, invite to an event, tell about a promotion or thank for a purchase. There is an opportunity for branding or creating an individual design.

Virtual gifts and cards are an effective loyalty tool for any business.
Loyal buyers have a higher average check than new ones and the acquisition cost tends to zero.
Within 90 days of receiving a gift, 19% of customers come back for another purchase.
Customers, partners or employees who are loyal to business mean:

• saving of acquisition expenses
• stability and predictable returns
• quick feedback
• support and recommendations of the brand
• readiness to test new products

Yes. You can send any gift or card to your family, friends, colleagues or self. Our service puts no bounds to personal orders.

Choose a gift or card in the catalog. Specify the way of delivery: e-mail, messengers or sms.

E-mail' delivery.
Fill in 'Recipient's Name’, 'E-mail', and 'Note’ fields. Check the e-mail address of the recipient. We will send your gift or card to the specified e-mail address immediately after payment. In addition, we will send a receipt and gift status data to your e-mail address.

Messengers’ delivery
Fill in 'Recipient's name’ and 'Note’ fields. After payment, wait until you get back to the shop page. Copy the link to your gift or card and send it to any messenger. It's done! You have sent a gift to the recipient. In addition, we will send a receipt and a link to the gift or card to your e-mail address. If you are planning to send a gift or a card later you can do it via the link in the e-mail.

SMS’ delivery
Fill in 'Recipient's Name’, 'Telephone number, and 'Note’ fields. Check the telephone number of the recipient. We will send your gift or card to the specified number immediately after payment.

Sure. Choose a demo card and press 'Buy'. On the checkout page choose 'Messengers’ delivery. Fill in other fields and press 'Pay and Send'. You will get an access to the gift delivery page. Copy the link and send it to yourself in a message via any messenger or e-mail.

If you chose e-mail as a way of delivery we will send a notification on the delivery status to your e-mail. If you send gifts or cards to messengers by yourself, you will be able to see the delivery status in your message to recipients.

Yes, it is! We will put your logo on the chosen card or create an individual card design for your brand to suit any event. Write to us to business@emodika.ru and we will discuss your idea.

Write to us to business@emodika.ru and we will discuss your idea.

Yes. Our service allows for sending a lot of gifts or cards to various recipients in one order. Also, you can create a unique message or congratulation for each recipient. If you have a large database of customers or employees you can use import of contacts in xls. This option allows for sending gifts or cards to all imported contacts.

You can pay for orders by plastic card or Yandex Pay. If you plan to pay against an invoice please write to us to business@emodika.ru. We will sign a contract and submit all the necessary closing documents.

Together with the gift, a recipient will receive a small instruction on gift activation and a direct link to its activation.

A recipient can contact our help desk at Telegram. Help desk contacts are easy to find on the gift or card receiving page or on the website in ‘Contacts’ section.

The period of activation depends on the chosen gift. All detail and time limits of activation are stated in the gift activation instruction and in the gift menu in How to use the gift?’ section.

Most virtual gifts are classified as digital goods that are not exchangeable or returnable. The recipient can always write to us to hello@emodika.ru and we will advise on the possibility of return.

If you are planning to pay by plastic card simply place an order on the website. For placing an order on the website: choose the multi-card value, add a card, fill in data on the recipients and method of delivery, and pay for the order by plastic card. Multi-cards will be delivered to the recipients (with 'E-mail’ delivery) or become available for sending to messengers (with 'Messengers’ delivery) immediately after payment. If you are planning to pay against an invoice please write to us to business@emodika.ru. We will sign a contract and submit all the necessary closing documents.

The recipient of the multi-card will get a special card number, a pin code and a simple instruction on its activation on the gift page.
Instruction on multi-card activation:
1. Go to the multi-card activation page by pressing 'Activate Gift’ button
2. Enter the multi-card number and pin
3. Choose a gift from the catalog
4. On the gift checkout page, fill in data and press 'Pay and Send’ button
5. The gift will arrive to the specified e-mail address

A multi-card recipient can contact our help desk at Telegram. Help desk contacts are easy to find on the gift or card receiving page or on the website in ‘Contacts’ section.

Any gifts from Emodika catalog. The balance will not expire and any outstanding amounts may be paid in addition.

For online orders, the choice of the number and value of Emodika Cards is unlimited. You can buy as many as you want. If you are planning to make a corporate order under a contract please write to us to business@emodika.ru. We will discuss all the detail.

You can pay for orders by plastic card or Yandex Pay. If you plan to pay against an invoice please write to us to business@emodika.ru. We will sign a contract and submit all the necessary closing documents.

Gift Emodika Cards are not exchangeable or returnable. They cannot be transferred to plastic cards or to other people. They can only be used for full or partial payments for purchases on the website https://emodika.ru/. Full payment: the total of an order is equal or greater than the total card balance. In this case, all the funds will be written off. Partial payment: the total of an order is less than the total card balance. Unused funds remain on the balance and are available for further purchases.